"Redesigning the user flow of the Verizon app."

The Verizon app redesign improves user experience with a more intuitive, streamlined interface for seamless account management, payments, and service plans across Wireless and Fios. By resolving navigation challenges and unifying the user flow, the update enhances accessibility and efficiency, ensuring a cohesive digital experience.

App Mission

The Verizon app's mission is to offer a unified platform for managing Wireless and Fios services, simplifying access to account details, payments, and service management for a seamless, intuitive experience.

Imagine managing all your Verizon plans,
but the 'Payment' section only shows your wireless plan—leaving Fios out of reach. Frustrated, users struggle to track and pay bills.

How can we make plan management effortless?

We explored ways to streamline the journey from
the home screen to payment. The best solution seamlessly integrates both main services into a unified flow.

Now, managing plans and payments is easier than ever.
The new flow eliminates confusion, ensuring seamless navigation
while maintaining brand identity.